7 Proven Keys To Exceed Today's Seniors Dining Expectations

The new senior customer is used to being in charge! Dining with dignity is only a piece of the dining pie. Today's seniors expect more than just food to be satisfied. There are many options in improving the dining environment and this program highlights 7 proven methods to immediately improve the dining experience.

Dining is a social experience and a resident's nutritional well-being is greatly enhanced by improving not only taste, but also the atmosphere or environment. Studies has shown a definite link between the dining experience and nutritional outcomes.

In addition a facility can decrease the cost of supplementation by addressing 3 issues; the resident's ability to eat, the dining experience or environment and the impact staffing has on consumption and dining experience or environment and the impact staffing has on consumption and dining satisfaction. Today's healthcare market includes dealing with the sandwich generation, resident, family and others. Healthcare professionals must know how to please the new senior and deal with families too.

Dining services can be less painful and a revenue generating business. See dining through the consumers eyes. Bedside manner doesn't stop at the bed!

Objectives:

1. Learn seven proven keys attendees can immediately implement to improve the dining experience.
2. Learn to identify measurable techniques to motivate your team to be involved in improving human dignity in dining.
3. Learn three strategies to improve relationships between departments which will result in smooth food service and increased consumer satisfaction and revenue.

This session can be condensed to 1.5 - 2 hours or a 1/2 day workshop and will utilize icebreakers and games, small group/roundtable discussions, facilitated brainstorming, case study discussions, storytelling, and role playing.

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