The Seven Keys to Expected Exceptional Customer Service Every Day

Every business has some level of ''customer service'' the key however is consistent exceptional customer service 24 hours a day. The problem with customer service is the consistency in the level of customer service provided on a daily basis. The level and method of customer service you provide will be the deciding factor of your success. We as care providers will always have customer care focus. There are thousands of customer service training programs. This program provides the keys to not only understanding exceptional customer service but also how to implement from the bottom up! You have heard of the trickle down effect, this program trickles up! Lets face it, upper management/leaders have been inundated with customer service lectures, programs, mission statements and training. We all know that leadership starts at the top. What a concept that exceptional customer care starts at the bottom. Every team member has the power to provide exceptional customer service given the training and inspiration to adopt the passion for a culture of caring.

Objectives

Participants will be able to;

1. Implement seven proven keys to consistent exceptional customer service standards that will set your facility apart from others increasing your competitive edge and reputation.
2. Train, coach and measure levels of customer service and hospitality resulting in team retention and increased signature service.
3. Develop a clear action plan for an aligned culture for exceptional customer service that will spread throughout the community.

This program incorporates interactive group activities, facilitated group discussion and role playing. Attendees will receive customer service tracking and performance tools.

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